• Provide excellence in customer service support
  • Handle high volume of incoming call enquiries
  • Respond to general enquiry emails and live chat
  • Reservations coordination for hotel bookings
  • Process cancellations and amendments promptly and accurately
  • Process and input all reservations following company reservation policies ensuring that all inquiries are addressed promptly
  • Quote and book the company range


  • Ability to handle multiple booking channels
  • Ability to work with CRM tools
  • Exceptional customer service skills with a friendly and outgoing personality
  • Strong ability to multi-task
  • Previous experience within a similar role, with a strong customer and sales focus
  • Excellent interpersonal skills and a great telephone manner with clear and concise communication skills
  • Ability to build rapport with customers or potential customers
  • Business development and/or sales experience
  • Exceptional organisational, time management and written communication skills
  • Have strong attention to detail and accuracy
  • Enjoy working in a fast-paced environment
  • A willingness to use initiative and solve problems
  • Proficient computer literacy
  • Ability to work independently and as part of a team
  • Reliability and flexibility in working shift work, weekends and public holidays

Talent Solutions Inquiry

Let’s discuss how we can help you build your dream Pacific Team to support your business forward. Collaborate with Our Pacific Office and let us source the right people for the right jobs in your organisation.