In this case study discover how outsourcing can help your business address wage inflation and labour shortages. 

With a team starting at 7 members and quickly growing to 26, VIVO Hair and Beauty efficiently managed customer service and accounts payable. Achieving key KPIs, such as one booking per hour per FTE, demonstrates the success of their outsourcing strategy.

This Case Study covers:

  • What triggered VIVO Hair and Beauty to start looking at having a team in Fiji
  • What was the transition was like in the first few months
  • What functions and services VIVO Hair and Beauty have outsourced to Fiji
  • Key piece of advice to another business considering offshoring to Fiji

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