Customer Service
CUSTOMER SERVICE
At Our Pacific Office, we can help you find a skilled and dedicated Customer Service Staff who will perform all the tasks required of the role, to help support and grow your business.
Responsibilities:
- Provide excellence in customer service support
- Handle high volume of incoming call enquiries
- Respond to general enquiry emails and live chat
- Database management
- Manage customers within CRM program
- Address customer concerns and issues
- Problem solve
Skills:
- Exceptional customer service skills
- A friendly and outgoing personality
- Strong ability to multi-task
- Previous experience within a similar role
- Excellent interpersonal skills and a great telephone manner
- Exceptional organisational, time management and written communication skills
- A high level of computer literacy
- Enjoy working in a fast paced environment
- A willingness to use initiative and solve problems
- Ability to work independently and as part of a team
- Reliability and flexibility in working shift work, weekends and public holidays